Car Finance Claim Updates

We’re continuing to manage your car finance claim and wanted to keep you updated on the latest developments.

Your claim remains active and there’s nothing you need to do at this stage. While the industry awaits the outcome of the legal challenge to the FCA compensation scheme, our team is continuing the work needed to keep your claim in the best position to progress.

The FCA's Motor Finance Consumer Redress Scheme is currently subject to legal challenges, and parts of the scheme have been temporarily suspended while these are considered.

The Upper Tribunal is due to hear the challenges either 14-18 December 2026 or 16-26 February 2027, depending on how the proceedings develop.

While the legal process continues, lenders are not currently required to calculate or pay compensation under the scheme. However, they can continue preparing for the scheme and progressing complaints as far as possible.

For you, this simply means that your claim remains with us and we'll continue managing it while the legal process progresses.

There is nothing you need to do at this stage.

We’ll continue to manage your claim, deal with lender communications and monitor developments closely. Our focus is on making sure your claim is properly prepared and ready to progress when lenders are required to move forward under the scheme.

We’ll contact you directly if we need anything from you or when there is an important update.

As your claim progresses, your lender may contact you directly while continuing to work with us as your appointed representative.

If you receive any emails or letters from your lender, simply forward them to info@claims1.co.uk. We'll review them, advise you of any action required and continue managing the process on your behalf.

We’ll continue to keep you updated as your claim progresses and when there are important developments.

If your personal details have changed, please let us know by emailing info@claims1.co.uk, quoting your Reference Number.

Thank you for choosing Claims1 to represent you. We're continuing to actively manage your claim and will keep you informed every step of the way.